CTC Employment Services: JSA Code of Practice

• Our Commitments to Jobseekers
• Job Search Support Registration Form
• Resume Proforma
• JSA Code of Practice
• Jobseeker Feedback Procedure
• Printed Job Board Copies

CTC Employment Services is part of Job Services Australia - a national network of private, community and government organisations dedicated to finding jobs for unemployed people, particularly the long term unemployed.

Job Services Australia is operated by the Department of Education, Employment and Workplace Relations (DEEWR). They provide many valuable facilities including Australian Job Search, a nationwide vacancy database. CTC Employment Services provide a jobsearch kiosk which allows jobseekers to access this database.

All members of Job Services Australia are required to adhere to a strict Code Of Practice. They're also required to make this code publicly available to both employers and jobseekers.

The code is very detailed, but in essence it's built around 6 core principles:

• Ethical, respectful and fair treatment
  (the quality of the relationship with the customer)
• Accurate, relevant assistance
  (the quality of information, advice and assistance provided by Job Services Australia members)
• Prompt, courteous service
  (how a Job Services Australia member delivers service to job seekers and employers)
• An accessible, effective complaints process
  (providing a complaint process for all job seekers and employers)
• Privacy and Confidentiality
  (meeting all job seekers' and employers' privacy requirements)
• Responsible advertising
  (advertising in a responsible manner)

If you wish, you can obtain a complete copy of the Job Services Australia Code of Practice as an Adobe PDF file by clicking here.

Note: In addition to adhering to the Job Services Australia Code of Practice, CTC Employment Services also adhere to Australia's national Employment Services Industry Code of Conduct. This code - which defines what jobseekers and employers are entitled to expect from an ethical employment service provider - is published in full on our site.